Teams Phone with Calling Plan (Add-on)

Microsoft Teams Phone refers to the capability of people to make and receive calls in Microsoft Teams. Microsoft 365 subscriptions include Teams Phone and enables calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) in Teams is available with an add-on like Microsoft Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.

It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.

A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.⁷

Direct Routing allows customers to connect their telecommunications voice trunks directly to Microsoft 365 so people can make and receive calls. Customers can work with their local telecommunications provider to connect their voice trunks through a certified session border controller (SBC) to Microsoft 365 and Microsoft Teams Calling. This will be available in any country where Teams and the phone system are licensed. Direct Routing is part of the Teams-compatible phone system.

Operator Connect is another option for providing public switched telephone network (PSTN) connectivity with Teams and Phone System. For more information about Teams voice solutions and PSTN connectivity options, see Plan your Teams voice solution and PSTN connectivity options.

Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.

Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Microsoft Teams or interconnect other telephony entities such as call centers or analog devices.

The Microsoft Phone System standalone subscription (without a calling plan) is specifically designed for this situation. Contact your partner and ask them if they’re offering it. If you don’t have a Microsoft partner, find a partner on the Microsoft website.

Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace.
Teams supports a portfolio of desk phones for customers who require a traditional phone experience.
To deliver a high-quality and reliable Microsoft Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace.

There are two offers for small and medium-sized businesses. Microsoft Teams Phone with Calling Plan combines a phone system and a domestic calling plan. Microsoft Teams Phone System standalone without a calling plan provides a phone system which requires a calling plan from a service provider.
For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Microsoft Teams calling plan can be added on or can all be purchased separately. Enterprises can also add Microsoft Teams Phone with Calling Plan as an add on to qualifying subscriptions.

Microsoft Teams Phone with Calling Plan is currently available in 33 markets. See country and region availability. A phone system is available in over 120 countries, everywhere Microsoft 365 is available.
The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.

Microsoft Teams Phone with Calling Plan bundle is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN) in Microsoft Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan—available in 33 markets.

Microsoft Teams Phone with Calling Plan is designed for small and medium-sized businesses and enterprise customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft 365 subscriptions that include Microsoft Teams; qualifying plans include Microsoft 365 Business Basic, Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1, or A3.

Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more.
A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on to Business Voice.

Businesses operating across 33 markets: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (U.K.), United States (U.S.), Australia, and Japan.

 Go to Microsoft Teams documentation page to learn how to plan, set up, and use Teams Phone with Calling Plan.

Got a suggestion? We’d love to hear from you. Here are three ways to share feedback:

• Microsoft Teams desktop app. Select Help on the bottom left. Then select Report a problem or Suggest a feature.
• UserVoice – Submit and vote on others’ ideas.
• Microsoft Tech Community – Ask questions and join discussions.